Worst experience with any company I’ve ever had.
The county inspectors failed them for falsifying documents to the inspector. Sliding door footings were poured too small, yet they somehow got an engineer to sign off saying they witnessed larger footings installed. This engineer never once stepped foot on my property to see these footings poured.
When re-pouring the footings, employees splattered concrete all over our patio windows, doors, furniture and new patio pavers. It appeared to be vandalism by the employees. The owner sent crews to clean up as possible and again re-pour the footings for inspection.
The owner involved himself after the failures and worked with the county, even though he was the one to place the engineer document in the folder.
Shutters seem fine, we have had to use them yet. If you insist on using this company, I would recommend if you need to have footers to watch them like a hawk to make sure they are proper 6x6 footers.
I highly recommend this company for anyone who is seeking hurricane protection for their windows. The company is responsive, on time, and has knowledgeable installers that are polite and professional. The shutters installed are easy to close and open, do not diminish from the appearance of our home, and I feel confident that should a hurricane approach, our home will be secured in less than an hour.
Category 5 installed my shutters a few months ago. They partnered with me to work with my Homeowners association to expedite the permits, submit the architectural drawings, proof of licensure and material samples. The processing time was significantly shorter than quoted and I was happily surprised when they called to schedule installation. Three professional young men came and worked quietly, efficiently, thoroughly and graciously. When they were finished, they taught me how to utilize my new investment. They returned for the inspection a few days later and handled the whole process.
Unfortunately, a few weeks ago, an antisemitic Board member began harassing me. She began to abuse her authority and I received hate mail scotch taped to my door a few violation notices for extremely petty things. One petty letter was about a singular roof tile that was partially cracked. My roof is in pristine condition and I received a letter that you’d think the roof was in shambles. I found the singular roof tile in question and remembered that it got accidentally cracked during the installation. It was so minor that I didn’t mention anything to the installers because unless there are several tiles that are an eyesore, a homeowner is not obligated to address them one by one. I was so impressed by their service that I wasn’t going to nitpick. It was inconsequential... Until it wasn’t 😐
I keep my house so perfect, follow all the rules and keep to myself so it’s very hard to pick on me. So suddenly this singular tile was under deep scrutiny and I didn’t know what to do. On one hand, I felt stupid calling the company I’ve been raving about to ‘complain’ but on the other hand, I didn’t feel the Board should force me pay a premium to have a roofer come out to glue back together a piece of ONE roof tile.
My 30 day violation notice was coming to term and I finally called Category 5 to explain what happened. An HOUR later, without hesitation or questioning, they came to repair the tile.
Now that’s service you just don’t experience anymore.
This company is excellent in quality, service, value and I’ll add compassion. A+++
Best hurricane shutters, best service!! I’m ready for hurricane season. Even though my job was relatively small, they were fast, friendly and efficient. Other people in my condo community used a different company and they still don’t have their shutters. Plus, Category 5 only used Miami Dade grade and no metal on metal. Superior, timely product and customer service.
I highly recommend Category 5 Manufacturing. Great company, and great experience!!! It is a 5+ stars company. The staff were responsive and efficient from start to finish; sales rep Daniel very nice and efficient! Excellent company, quality, service and price too. To the owner Brian, sales rep Daniel, installation crews, everyone I interacted with at Category 5, many thanks!!!
It’s amazing that a company of this caliber can still be found in South Florida!
We are extremely impressed with their quality product (hurricane shutters), the offer to not pay—even a deposit—until we were happy with the finished product and the inspections were completed. Which we were! Amazing! All at a very competitive price.
The crews showed up when promised, were very professional and courteous, and although not having to use the shutters yet, the installation appears to be perfect, as well as their ability to clean up properly having laid a cement base at the rear of the house, moving pavers, etc.
To the owner, Brian, sales rep Daniel, installation crews, everyone we interacted with at Category 5, kudos, and thanks!
I highly recommend Category 5. I got my accordion hurricane shutters from them in June of 2018. They were extremely professional, great with communication, got the permit for me, and did everything as they said they would. All of the workers were able to explain everything they did for me (In english too!!!). They also patched up the holes that were present from my previous shutters and they painted my house where they patched it up, good stuff!
Great experience. Category 5 office staff were responsive and efficient from start to finish. Updated me daily on revised installation dates when it rained for days. Installers were professional and courteous.
I chose Category 5 because of the good reviews and I am glad I did. They came out when they said they would. There was no high pressure sales. The pricing was very reasonable, and I would not have to pay until after the shutters passed inspection. They installed them when they said they would and they look great. I would recommend them, which in fact I did.
Category 5 just finished the installation of my Hurricane Shutters. This is the only company out of 10 I spoke to that did not request any money down prior to installation. They also promised installation within 3-4 weeks and also that all work would be done by Company employees, not subcontractors. They rate over 5 stars. The work was complete within the time promised.The Team that did the work were very sincere and respectful men and the work they did was excellent and the area was clean and everything performed in a first class workmanship manner. As a retired Construction Administrator for both the County and former Project Manager in private business, I can appreciate good work. Thank you for a fine job.
Brian and his team at Category 5 were true professionals. They were efficient, on time and did an excellent job installing my hurricane shutters. This is a 5 star company and it was a pleasure dealing with everyone.
I did a lot of research and got quite a few estimates on accordion shutters before deciding to go with Cat 5. Brian, the owner, came out to my house for an estimate, gave me a quote, and was able to do better with the quote against a quote from one of his competitors for Town and Country Shutters. After about a month or so, his team of four guys were here for the installation. All of the installers are Cat 5 employees, not contractors. Let me tell you, the pride in work and attention to detail goes unmatched & unrivaled with Cat 5.
The installation team was a group of nice gentlemen; very kind and courteous and professional. They kept me updated during the installation on what they were doing, had an answer for every question I had, and gave me a rock solid product demonstration after they were all done. No money is due until the job is done and you are happy!! They'll even come out to your house if a storm comes to help you close up your shutters if you so need that assistance.
The shutters are of extremely high quality and I expect them to last decades! They even patched up the holes in the cement from my previous shutters and painted it to look like a new house again! I am beyond happy and impressed with the entire process from start to finish with Brian and Cat 5. HIGHLY RECOMMEND!!
I wanted to take a couple of minutes to tell you how pleased my wife and I are with Category 5 Mfg. (Hurricane Shutters). We just finished having the accordian shutters put on our home and could not be more pleased with our decision to go with Cat 5 Mfg. Their prices were great from the beginning. They did exactly what they said they were going to do and did so in a timely manner. They did not take a penny from us until we were completely satisfied with the job. We would highly recommend this company as they are honest, dependable and their installers were hard working young men who do their best to please you. It even started to rain towards the end of their installation and they would not stop until their job was finished!
The shutters look great (they are stacked really tight on the sides) and we could not be happier and we definitely recommend this fine company and the outstanding job they did for us. They even offer a service where they will come and close all the shutters if a hurricane is predicted, and that gave us a lot of peace of mind, as one never knows when they may have to be out of town. This was a lot of worry off of our minds and now we are protected. Thank you, Cat 5 for a job well done!